Anti-Fraud Guidelines
Dear valued customers, please carefully read the following anti-fraud guidelines to protect your interests.
Important Notice
Orvia Arc Official Statement:
We will NEVER request the following information via SMS or phone calls under any circumstances:
- Banking account information
- Credit card details
- Requests to visit bank branches
- Instructions to operate ATMs
Warning Signs
Suspicious Phone Calls
- Phone numbers starting with "+", "+2", "+886", or other unfamiliar prefixes
- Callers claiming to be from banks, judicial authorities, or specific companies
- Requests for personal information or fund transfers
Suspicious Messages
- Unknown web links
- Friend requests from strangers on LINE
- Suspicious SMS content
Common Fraud Tactics
- "Double Order" Scam: False claims about duplicate orders requiring refund procedures
- "Installment Payment Error" Scam: Deceptive requests to cancel installment payments through ATM operations
- "Fake Customer Service" Scam: Impersonating platform support staff to request account information
Security Recommendations
- Regularly update passwords using a combination of uppercase, lowercase letters, and numbers
- Avoid entering login credentials on public computers
- Hang up suspicious calls immediately and contact the Anti-Fraud Hotline (165) for verification
- For any concerns, please contact Orvia Arc's official customer service directly
Emergency Contacts
- Police Anti-Fraud Hotline: 165
- Orvia Arc Official LINE: @orvia.arc
- Official Email: orviaarc@gmail.com
